Privacy policy

Last Updated: August 11, 2026

This Privacy Policy describes how DRIGO 3D (the “Site,” “we,” “us,” or “our”) collects, uses, and shares your personal data when you visit drigo.org (the “Site”), use our services, make a purchase there, or otherwise communicate with us regarding the Site (collectively, the “Services”). For the purposes of this Privacy Policy, “you” and “your” refer to you as a user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected in accordance with this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes in our practices, or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last Updated” date, and take any further legally required steps.

How We Collect and Use Your Personal Data

To provide the Services, we collect personal information about you from various sources and have collected it over the past 12 months , as outlined below. The information we collect and use varies depending on how you interact with us.

In addition to the specific purposes listed below, we may use the information collected about you to communicate with you, provide or improve the Services, comply with all applicable legal obligations, enforce all applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

What personal data do we collect?

The type of personal data we collect about you depends on how you interact with our Site and use our Services. When we use the term “personal information,” we refer to information that identifies you, relates to you, describes you, or can be associated with you. The following sections describe the categories and specific types of personal data we collect.

Information We Collect Directly From You

The information you directly provide to us through our Services may include:

• Contact Data – including your name, address, phone number, and email address.
• Order Information – including your name, billing address, shipping address, payment confirmation, email address, and phone number.
• Account Information – including your username, password, security questions, and other information used for account security.
• Purchase Information – einschließlich Artikel, die Sie ansehen, in Ihren Einkaufswagen legen, in Ihrem Konto speichern (z. B. Treuepunkte, Bewertungen, Empfehlungen oder Geschenkkarten) oder Einkäufe.
  • Stored Loyalty Points/Product Reviews/Recommendations/Gift Cards
• Customer support information – including the information you include in your communication with us, for example, when you send a message through the services.

For some features of the services, it may be necessary for you to provide us with certain information about yourself directly. You can choose not to provide this information; however, this may result in you being unable to use or access these features.

Information we collect about your usage

We may also automatically collect certain information about your interaction with the services ("Usage data"). For this purpose, we may use cookies, pixels, and similar technologies ("Cookies") Usage data may include information on how you access and use our site and account, including device information, browser information, network connection details, your IP address, and other information regarding your interaction with the services.

Information received from third parties

Finally, we may receive information about you from third parties, including providers and service providers who collect information on our behalf, such as:

• Companies that support our site and services, such as Shopify.
• Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment, fulfill your orders, and provide you with the products or services you have requested, in order to fulfill our contract with you.
• When you visit our site, open or click on emails we send you, or interact with our services or advertisements, we or third parties we collaborate with may automatically collect certain information using online tracking technologies such as pixels, web beacons, software development kits, third-party libraries, and cookies.

All information we receive from third parties will be handled in accordance with this privacy policy. See also the section below, Third-party websites and links.

How we use your personal data

• Provision of products and services. We use your personal data to provide you with the services and fulfill our contract with you, including processing your payments, fulfilling your orders, sending notifications regarding your account, purchases, returns, exchanges, or other transactions, creating, maintaining, and otherwise managing your account, organizing shipping, facilitating returns and exchanges, and other functions and functionalities related to your account. We may also enhance your shopping experience by allowing Shopify to match your account with other Shopify services you may wish to use. In this case, Shopify processes your data in accordance with its privacy policy and consumer data privacy policy..
• Marketing and advertising. We may use your personal data for marketing and advertising purposes, such as sending marketing and promotional messages via email, SMS, or mail, and displaying advertisements for products or services to you. This may include using your personal data to better tailor the services and advertisements on our site and other websites. If you are based in the EEA, the legal basis for these data processing activities is our legitimate interest in selling our products pursuant to Article 6(1)(f) of the GDPR..
• Security and Fraud Prevention. We use your personal data to detect, investigate, or take action against possible fraudulent, illegal, or malicious activities. If you choose to use our services and register for an account, you are responsible for the security of your account login credentials. We strongly recommend that you do not share your username, password, or other access information with third parties. If you believe your account has been compromised, please contact us immediately. If you are based in the EEA, the legal basis for this data processing activity is our legitimate interest in ensuring the security of our website for you and other customers, according to Article 6(1)(f) GDPR.
• Communication with You and Service Improvement. We use your personal data to provide customer support and improve our services. This is in our legitimate interest to respond to you, offer effective services, and maintain our business relationship with you, according to Article 6(1)(f) GDPR.

Cookies

Like many websites, we use cookies on our site. For specific information about the cookies we use in connection with providing our store through Shopify, please see https://www.shopify.com/legal/cookies. We use cookies to operate and enhance our site and services (including storing your actions and preferences), perform analyses, and better understand user interactions with the services (in our legitimate interest to manage, improve, and optimize the services). We may also allow third parties and service providers to use cookies on our site to tailor the services, products, and advertisements on our site and other websites more effectively.

Most browsers automatically accept cookies by default. However, you can configure your browser to remove or reject cookies via browser settings. Please note that removing or blocking cookies may affect your user experience and could cause some services, including certain features and general functionalities, to not function properly or no longer be available. Additionally, blocking cookies may not fully prevent us from sharing information with third parties, such as our advertising partners.

Our website also recognizes the Global Privacy Control (GPC) signal, which allows you to opt out of certain uses or disclosures of your information. If you communicate your preferences to us via GPC, we will treat such a signal as a valid request to disable sharing/targeted advertising for the associated browser or device. If we can associate the device sending the signal with a Shopify account, we will apply the opt-out request to the account as well. For more information on Global Privacy Control, please visit https://globalprivacycontrol.org/. Aside from Global Privacy Control, we do not recognize any other “Do Not Track” signals that may be sent by your web browser or device.

How We Share Personal Data

Under certain circumstances, we may disclose your personal data to third parties for the purposes of contract fulfillment, legitimate interests, and other reasons covered by this privacy policy. These circumstances may include:

• with providers or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analysis, customer support, cloud storage, order fulfillment, and shipping).
• with business and marketing partners to provide you with services and advertisements tailored to you. Our business and marketing partners will use your data in accordance with their own privacy policies.
• If you instruct, request, or otherwise give us your consent to share certain information with third parties, such as to ship products to you or through your use of social media widgets or login integrations, with your consent.
• with our subsidiaries or otherwise within our corporate group, in our legitimate interest to run a successful business.
• In connection with a business transaction such as a merger or bankruptcy, to comply with all applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce applicable terms of service, and to protect or defend the services, our rights, and the rights of our users or others.

We have disclosed in the past 12 months We share the following categories of personal data and sensitive personal data about users for the aforementioned purposes in “How we collect and use your personal data” and “How we share personal data”.

Category

Categories of recipients

Identifiers such as basic contact details and specific order and account information Categories of personal information listed in the California Customer Records Act, such as basic contact details and specific order and account information Commercial information such as order details, purchase history, and customer support interactions Internet or other similar network activities, such as usage data Geolocation data, such as locations determined via IP address or other technical means

Providers and third parties who perform services on our behalf (such as internet service providers, payment processors, fulfillment partners, customer support partners, and data analytics providers) Business and marketing partners Affiliates

Without your consent or for the purpose of inferring your personal data, we will neither use nor publish such data.

With your consent, we will share personal data for the purpose of conducting advertising and marketing activities as follows.

We have “sold” and “shared” (as these terms are defined under applicable law) personal data for advertising and marketing purposes in the following ways over the past 12 months.

Category of personal data	Categories of recipients
Identifiers such as name, email address, and phone number	Business and marketing partners
Commercial information such as records of purchased products or services	Business and marketing partners
Usage data	Business and marketing partners

User-generated content

The services may allow you to publish product reviews and other user-generated content. If you choose to submit user-generated content in a public area of the services, this content will be publicly accessible and available to everyone.

We have no control over who has access to the information you provide to others, and we cannot guarantee that parties with access to this information will respect your privacy or keep it secure. We are not responsible for the privacy or security of information you make publicly available, nor for the accuracy, use, or misuse of information you disclose or receive from third parties.

Third-party websites and links.

Our site may contain links to websites or other online platforms operated by third parties. If you follow links to websites that are not affiliated with or controlled by us, you should review their privacy and security policies as well as other terms of service. We do not guarantee or take responsibility for the privacy or security of such websites, including the accuracy, completeness, or reliability of the information found on those websites. Information you provide in public or semi-public spaces, including information you share on third-party social networking platforms, may also be viewed by other users of our services and/or users of those third-party platforms, without any restrictions on usage by us or third parties. The inclusion of such links does not automatically constitute an endorsement of the content of these platforms or their owners/operators, except as disclosed in the services.

Children's Data

The services are not intended for use by children, and we do not knowingly collect personal data from children. If you are the parent or guardian of a child who has provided us with their personal data, you can contact us using the contact details provided below and request the deletion of this data.

As of the effective date of this Privacy Policy, we have no actual knowledge that we “share” or “sell” personal data of individuals under the age of 16 (as these terms are defined by applicable law).

Security and Retention of Your Data

Please note that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” Additionally, the information you send to us may not be secure during transmission. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.

How long we retain your personal data depends on various factors, such as whether we need the data to manage your account, provide the services, comply with legal obligations, resolve disputes, or enforce other applicable agreements and policies.

Your Rights

Depending on where you live, you may have some or all of the rights listed below regarding your personal data. However, these rights are not absolute and only apply under certain circumstances. In certain cases, we may reject your request within the legally permissible framework.

• Right to Access/Information: You may have the right to request access to the personal data we have stored about you, including details on how we use and share your data.
• Right to Deletion: You may have the right to request the deletion of the personal data we have stored about you.
• Right to Correction: You may have the right to request the correction of inaccurate personal data we have stored about you.
• Right to Portability: You may have the right to obtain a copy of the personal data we have stored about you and, under certain circumstances and with specific exceptions, request the transfer of this data to third parties.
• Right to Object to Sale, Sharing, or Targeted Advertising: You may have the right to instruct us not to "sell" or "share" your personal data or to object to the processing of your personal data for purposes considered "targeted advertising" under applicable privacy laws. Please note: If you visit our site with the "Global Privacy Control" opt-out preference signal enabled, we will automatically treat this as a request to opt out of the "sale" or "sharing" of information for the device and browser you are using to visit the site, depending on your location.
• Restriction of Processing: You may have the right to request that we stop or limit the processing of your personal data.
• Withdrawal of Consent: If we rely on your consent to process your personal data, you may have the right to withdraw this consent.
• Right to Appeal: If we reject your request, you may have the right to appeal our decision. You can do this by directly responding to our rejection.
• Manage Communication Preferences: We may send you promotional emails, and you can opt out of receiving these emails at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those related to your account or orders.

You can exercise these rights as indicated on our site or by contacting us using the contact information provided below.

We will not discriminate against you for exercising any of these rights. We may need to collect information from you, such as your email address or account information, to verify your identity before providing a substantive response to your request. Under applicable laws, you may designate an authorized representative to make requests on your behalf to exercise your rights. Before accepting such a request from a representative, we must receive proof from them that you have authorized them to act on your behalf. Additionally, we may need to confirm your identity directly with us. We will respond to your request promptly as required by applicable law.

Complaints

If you have any complaints about how we process your personal data, please contact us using the contact information provided below. If you are not satisfied with our response to your complaint, you may have the right to appeal our decision by contacting us through the contact details listed below or by submitting your complaint to your local data protection authority. For the EEA, you can find a list of relevant data protection supervisory authorities here.

International Users

Please note that we may transfer, store, and process your personal data outside the country where you reside. Your personal data will also be processed by employees and external service providers and partners in those countries.

When we transfer your personal data to countries outside Europe, we rely on recognized transfer mechanisms such as the European Commission’s Standard Contractual Clauses or equivalent contracts from the relevant UK authority, unless the data transfer is to a country deemed to provide an adequate level of protection.

Contact

If you have any questions about our privacy practices or this privacy policy, or if you wish to exercise any of your rights, please call us or send us an email at info@drigo.org or contact us at DRIGO 3D, Marktstraße 24, 35279 Neustadt (Hessen), Germany.

In accordance with applicable data protection laws and unless otherwise explicitly stated, we are the controller of your personal data.